Live Chat, Chatbots, Lead Gen and AI chatbots With instant access to related knowledge and cases, your agents spend less time searching, more time helping. As we all know satisfied customers are more likely to exhibit brand loyalty, increased customer life-time value and can even refer new customers. Experiment with different settings and techniques to […]

Designing chatbots A step by step guide with example by Yogesh Moorjani UX Collective Novice chatbot designers don’t take into account that machine learning works well only when we have lots of data to learn from. Designing chatbot personalities and figuring out how to achieve your business goals at the same time can be a